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Customer Satisfaction Survey
 Atlanta's Best Services, Inc. continually strives to provide the Atlanta area with the best cleaning & reconstruction services available. Please help us ensure excellent customer service by providing your feedback below.
Name (Optional):

1) As a customer of Atlanta's Best Services, Inc., what is your overall satisfaction?

Extremely
Satisfied		 Satisfied Neutral Dissatisfied Extremely
Dissatisfied		 N/A
   

2) Thinking about your last service call specifically, please answer each of the following questions:

Extremely
Satisfied		 Satisfied Neutral Dissatisfied Extremely
Dissatisfied		 N/A
2a) Thinking about the initial call to request service from Atlanta's Best Services, Inc., please rate your level of satisfaction with the customer service representative:
Name of customer service representative(s) (if remembered):
             
    Extremely
Satisfied		 Satisfied Neutral Dissatisfied Extremely
Dissatisfied		 N/A
2b) Now thinking about the Project Manager that arrived at your location on your last service call, please rate your level of satisfaction with the Project Manager:
Name of Project Manager (if remembered):
 
    Extremely
Satisfied		 Satisfied Neutral Dissatisfied Extremely
Dissatisfied		 N/A
2c) Now thinking about the technician(s) that arrived at your location on your last service call, please rate your level of satisfaction with the technician(s):
Name of technician(s) (if remembered):

  

2d) Now thinking about your last service call in general, please rate your level of satisfaction with the each of the
      following aspects:
  Extremely
Satisfied		 Satisfied Neutral Dissatisfied Extremely
Dissatisfied		 N/A
Service was provided as promised
Cost of service met expectations
Overall satisfaction with your last service call

 
2e) Do you have any additional comments about your last service call?

3) In general, how likely are you to call on Atlanta's Best Services, Inc. again?

Extremely
Likely		 Likely May or May not Unlikely Extremely
Unlikely

4) In general, how likely are you to recommend Atlanta's Best Services, Inc. to a friend or colleague?

Extremely
Likely		 Likely May or May not Unlikely Extremely
Unlikely

 

5) Do you have any suggestions on how Atlanta's Best Services, Inc. can improve?

6a) How long have you been an Atlanta's Best Services, Inc. customer?
6b) How did you hear of us?

 

 

 

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